CGI Windows & Doors Service Nationwide | Winslow Windows & Doors

Why West Palm Beach Homeowners Choose CGI Windows & Doors

Winslow Windows & Doors provides CGI service in West Palm Beach, including independent windows and doors repair, installation, and ongoing maintenance throughout the area. We work on the full CGI lineup, from Estate Collection single hungs to Series 5800 casements and impact-rated entry doors. What sets our CGI work apart is that we see these products every day in this specific coastal climate, so we know exactly what fails, why it fails, and the fastest warranty-safe way to fix it. We’re not a CGI dealer pushing new product. We’re a local, owner-operated service company that gives straight answers on repair versus replacement. Call (561) 660-9539 when you need a CGI product serviced right.

Call (561) 660-9539

A note of transparency up front: Winslow Windows & Doors is an independent CGI service in Royal Palm Beach provider. We are not affiliated with or authorized by CGI. That independence matters because it means our only obligation is to you and what’s best for your home, not to a manufacturer’s sales quota.

Why Trust Winslow Windows & Doors for Your CGI Windows & Doors?

Our technicians work on CGI in Wellington and West Palm Beach neighborhoods every single week. That repetition builds a level of product familiarity you can’t get from a generic handyman or a call center dispatcher. We know that Estate Collection double hungs use a specific balance spring configuration that, when one side stretches, causes the sash to drop unevenly. We know that Series 5800 casement operators wear differently on the crank mechanism than on the hinge arm, and we check both during diagnosis. These are the details that come from years of hands-on work, not from reading a spec sheet.

Ed Winslow grew up in Northwood Hills, one of West Palm Beach’s older neighborhoods where the houses have character and the windows definitely show their age. He learned the trade at Palm Beach State College through their building construction program, then spent years sealing up drafty doors across Palm Beach County before founding this company in 2011. Ed built Winslow Windows & Doors on one idea: put your name on it, stand behind it, and never hand off a job you wouldn’t walk away from yourself. That’s why we use OEM CGI hardware and glass packs for critical impact components whenever they’re available. That’s why every technician who arrives at your door is background-checked and in uniform. And that’s why the Done Right Promise backs every CGI repair we do: if it’s not done right, we make it right. Period.

My name’s on the truck. That means something.

Common CGI Windows & Doors Problems We Fix in West Palm Beach

West Palm Beach sits on the Lake Worth Lagoon, roughly a mile from the Atlantic. That means salt-laden air works on aluminum frames, hardware, and weep systems year-round. Here are the CGI-specific problems we see most often in this market:

• Fogged or condensation-filled insulated glass units (IGUs) on Estate Collection single and double hungs. Seal failure is the culprit. West Palm Beach’s humidity cycle, hot days and cooler nights, accelerates the stress on IGU seals, especially on south-facing walls. The result is hazy glass you can’t clean because the moisture is between the panes. We replace the failed IGU rather than the whole sash, which keeps the original frame intact and the cost down.
• Gritty, binding, or misaligned horizontal roller assemblies on Estate Collection 3-panel sliders. Sand and salt get into the bottom track and chew up nylon rollers over time. The center panel starts to drag, then binds, and homeowners put off the fix until the door won’t move at all. We pull the panel, replace worn rollers, clean and realign the track, and the door slides with one hand again.
• Cracked corner keys and stretched balance springs in double hung sashes. Corner keys are the plastic or zinc connectors at the sash corners. After years of repeated operation mixed with thermal expansion, they crack. The sash loses its square, and the balance springs have to work harder. Eventually the sash drops unevenly or won’t stay up. We catch this early during routine service and replace the corner key before it becomes a racking problem.
• Compressed or torn weatherstripping and interlocking rails on Estate Collection impact-rated entry doors. The water seal on an impact door depends on tight weatherstripping and a clean interlock between door and frame. Salt air hardens rubber weatherseal. Sun breaks it down. When it compresses, water finds its way in during a hard storm. We replace weatherstripping with marine-grade material rated for coastal exposure, then test the door with a water hose to verify the seal.
• Failed or sluggish casement operators on Series 5800 windows. The crank mechanism is the wear point. Grease dries out or washes away in the coastal air, and the gears start to bind. Sometimes it’s just lubrication. Other times the operator needs replacement. We diagnose the exact point of failure and tell you the difference before any work begins.

CGI Parts & Our Repair-vs-Replace Approach

For critical impact components, including laminated glass packs, interlocking rails, and structural frame parts, we prefer OEM CGI hardware. These parts are engineered and tested together as a system, and using factory components keeps your impact rating intact. That matters for both safety and insurance.

For wear items like nylon rollers, balance springs, and weatherseal, we often recommend high-quality aftermarket components. The aftermarket options we use are built to the same specifications and often available locally, which means your repair gets done in days rather than weeks waiting on a factory order.

When do we recommend replacement instead of repair? Three situations. First, when the frame itself is rotted, racked, or otherwise compromised. Second, when IGU seal failure is widespread across multiple sashes, which often means the entire window has reached the end of its service life. Third, when repair costs approach 60% or more of replacement cost and you’d be better served by a new unit. We’ll tell you honestly which camp you’re in. Call (561) 660-9539 if you’re weighing repair versus Window Installation services on a CGI product right now.

Our CGI Service Process - Step by Step

1. 1
   Diagnosis. We inspect the entire unit, not just the symptom you reported. On a fogged Estate Collection window, that means checking the frame for level and square, inspecting the glazing beads, and verifying the drainage weep system is clear before we order the IGU.
2. 2
   Repair or install. We remove the sash or panel carefully, replace the failed component with OEM or quality-matched aftermarket parts, and reassemble. For full-frame CGI replacements, we set the frame in the rough opening, anchor it per Florida Building Code requirements for CBS or wood-frame construction, and flash the sill properly for coastal conditions.
3. 3
   Test. We operate every moving part through its full range. On sliders, we check panel alignment and roller smoothness. On hungs, we verify both balances engage evenly. On impact doors, we check the interlock and run water over the threshold to confirm the seal.
4. 4
   Warranty. Every CGI repair we perform is covered by our Done Right Promise. If something isn’t right, we come back and make it right. No fine print, no prorated nonsense.

CGI Products We Service & Install in West Palm Beach

We service and install the full CGI residential lineup across West Palm Beach: Estate Collection single hung and double hung windows, Estate Collection horizontal rollers in both 2-lite and 3-lite configurations, Series 5800 casement, picture, and fixed windows, and Estate Collection impact-rated entry doors and French doors. For Impact Windows services, we handle full-frame replacement, insert window replacement in existing CGI frames, and ongoing maintenance and care to maximize the service life of your glass and hardware. We keep common wear parts like roller assemblies, balance springs, corner keys, and weatherseal stocked locally for faster turnaround on the repairs West Palm Beach homeowners need most.

We Also Service These Brands

CGI is a major part of what we do, but we’re not a single-brand shop. We’re also authorized to install and service PGT, CWS, ES Windows, and ECO Window Systems products. That multi-brand capability matters when you need an honest comparison or when your home mixes products from different manufacturers across different openings.

FAQs - CGI Windows & Doors Service in West Palm Beach

My CGI Estate Collection single hung is fogged between the glass. Can you replace just that IGU?

Yes. A fogged single hung almost always means the insulated glass unit seal has failed, and the fix is replacing the IGU, not the entire window. We order the glass pack to your unit’s exact specifications, remove the sash, swap the IGU, and reinstall. It typically costs less than half what a full window replacement would. Call (561) 660-9539 with your window measurements and we’ll give you a firm price.

Can you service my CGI impact windows without voiding the original warranty?

In most cases, yes. CGI’s warranty covers the product, not the labor, and independent service performed with OEM-compatible parts doesn’t automatically void coverage. We document every repair, use factory components for critical impact parts, and never modify the frame in ways that would compromise the original engineering. If there’s ever a question about a specific repair’s warranty status, we’ll tell you before we start the work.

My CGI horizontal roller 3-panel slider feels like it’s dragging. What’s usually the cause in West Palm Beach?

Salt air and sand. West Palm Beach’s proximity to the Lake Worth Lagoon means fine sand particles and salt residue accumulate in the bottom track, where they grind against the roller assemblies every time the door moves. The nylon wheels wear down, the panel drops slightly, and the door starts to bind. The fix is pulling the panel, replacing the rollers, cleaning the track, and adjusting alignment. Call (561) 660-9539 and we’ll diagnose it on-site.

Can you convert my existing CGI windows to impact-rated glass without replacing the frames?

Sometimes. If your existing CGI frames are structurally sound and were originally designed to accept heavier laminated glass, an insert replacement with impact-rated IGUs may be possible. If the frames are older, have any racking, or weren’t engineered for the additional glass weight, full-frame replacement is the safer and code-compliant route. We’ll inspect your windows and give you a straight answer, not a sales pitch.

Do you repair CGI French doors that don’t close evenly after a storm?

Yes. Storm-force winds can rack a French door enough to throw off the alignment between the active and passive panels. We’ll check the hinges, the interlocking rails, and the frame’s square, then realign or replace components as needed. In West Palm Beach’s wind zone, even a slight alignment issue compromises the water seal, so this is a repair worth doing promptly. Call (561) 660-9539 for an exact quote, estimates are free.

How much does CGI windows and doors service cost in West Palm Beach?

Repair pricing varies by job. Replacing a worn roller assembly on an Estate Collection slider typically runs $180 to $340. IGU replacement on a single hung usually falls between $350 and $700, depending on glass size and tint. Full-frame CGI replacements start around $1,200 per opening and go up with size, impact rating, and finish options. We give written line-item quotes before any work begins, and we never change the price once the job starts. Call (561) 660-9539 for a free estimate.

Book Your CGI Service in West Palm Beach, FL

If your CGI windows or doors need attention in West Palm Beach, call (561) 660-9539. A live person answers, day or night. We’ll schedule a visit, diagnose the problem, and give you a written quote before any work starts. The one down the road.

Written by Ed Winslow, Owner at Winslow Windows & Doors, serving West Palm Beach since 2011.